Super Camp: Think like a Champion!

 The 2D1N "Super Camp: Think like a Champion" was organized by BTC Academy. From left to right: Edmund Lee, Jamie Pong, Evelyn Soo and Nicholas Thung.

 Participants started with ice breaking games to build trust with their team members.

 Hand in hand. Together we achieve more...

"Oh my God... I really afraid I will get stuck in the tyre. But with the help of my team, I believe I can make it!" said Lai.

 Let's me help you to cross the bridge... my hand is longer...

 "Keep your head down, move forward..." shouted the Joey Mah, the quality controller of Black Devil team.

 This is the different method to crawl under the commando game. You judge yourself which method is easier for you.

 Although I am little girl, but I will try my best to accomplish any challenges it shown up. I am the BEST!

Don't call the stick as stick in the game, but rather it is your company you need to take care when undergo all challenges.   

 "One, two, three... up!" with the whole team efforts, all the impossible become possible.

"I trust my team, they will handle me with care." said Jessy.

" Listen to my instruction, move your left hand slower"... said Lai.

 "What have you learn from this game?" asking the facilitator.

Orienteering is a navigation game which require a good collaboration of whole team. Participants are given an orienteering map with grid reference which they use to lead them to the hidden “check points” – Total of 24 check points

 "Your location is on box 24, please look into this area for the check points..." instructed Vincent, the team leader of Victory.

 I really sweat a lots in this games, it is a good exercise for me...

 Both team did a very good job... the leading team at this moment is Victory team. The competition continue with talent show performance at the night time.

 Victory team is doing some make up for the talent show. What role is Vincent acting?

Each individual is required to walk on the rope situated 20-30 feet high, holding on to a parallel rope situated above the head. This circuit consists of 5 thrilling challenges with various level of difficulty.

 "You see, I can dance well in the air." said Terence, team leader of Black Devil.

 

No worries, team mate. Let's me help you!

 "Oh God, please help my team to overcome the challenges!" said Derrick.

 I am a spider man, it looks easier for me...

 I have done high rope activities, climbing over and challenges the flying fox game again.

Wow... my hand is shaking when looking down from 40 ft high. God bless, I can do it!

I have to conquer my fear... I know I can do it!

 "Victory team! I am the best!" said Kayz.

 Team cheer! Victory... victory team...

The entire team members need to work together crossing through without stepping on the imaginary Minefield. Planks will be given to form a bridge on each island. Team members need to complete the exercise within the stipulated time and resources.

Black Devil used 30 minutes to transfer the stickand ship the whole team to the end point.Good job!

 The event come to the end by sharing and discuss on what they have learned from the 2D1N.

Although it is very tiring, but it is a good team building game we really enjoyed and learned from it!

Retail Selling Workshop

What skills needed to be a good salesperson? Nelson Ng, the trainer shared his point of views to participants in the “Retail Selling” workshop that a good salesperson studies his prospect, listens, observes and knows how to translate features to benefits which requires skill and attention.

For example, we all know iphone has features of video calling with FaceTime, a high-resolution display, HD video recording, a 5-megapixel camera, and more, so what? How many people really buy iphone because of the above features the salesman tell you? Or you brought it because it is trendy and fashion? I personally brought a smart phone because of the benefits smart phone provided me which allow me to entertain and occupied my free time when I am on the move.

There are six steps of benefit selling: opening, probing, features and benefits, handle objections, closing the sale and extend the sale. The main goals for opening stage are to put customer at ease and explore. Do you ever experience that promoter makes you frustrated by following you every step when you browsing over the shop products? As a result, the promoter chased you away!

As a good sales person, you have to make your customer feel comfortable to stay in your shop at the first place. You can mention “please feel free to browse through the products and I will be there if you need my help.” Of course if the customer comes with purpose, then we need to straight away attain to the customer needs.

There are more selling steps shared and explained by Nelson Ng during the one day workshop. I like what he mentioned at the beginning of his presentation:

Knowledge = information + thinking

He said that there are nothing new data in the retailing selling skills; it is a matter whether you have put your thinking in it and become your own knowledge. You can simply practice the following questions to improve you selling. Write down 60 reasons people buy from me? 60 reasons why people don’t buy from me? 

Understanding Retailing through Applied Statistics

Why statistic is important for retailing business? Basically, we can use statistic to present business data, draw conclusions, make reliable forecasts about a business activities and to improve your business process.

Most people have misconception that statistic is math. But in reality, I will say it is a useful tool to help your overall business in identifying the pattern (such as buyer pattern). Statistic is an interesting subject. Frankly, I hate math but statistic subject impressed me a lots!

After attending “Understanding Retailing through Applied Statistics”, I have a better idea on how to read and analyse market environment through census report. From the census report, Steven Chong draw us the conclusion that the highest GDP contribution sector is service and follow by manufacturing. Potential market spending power age group is 35-44 and 45-64.

Mr. Sia asked all of us don’t trust 100% on the data presented to you, because many people use outlier to play around with the data. For example, five houses on a hill by the beach RM2 million, RM500K, RM300K, RM100K and RM100K. Real estate people might tell you that the average house price is RM600 (mean), smart buyer will argue that the mode price is RM100K. Therefore, when read the statistic, you should ask for mean, median and mode. 

Morale Booster for Maxis Team

How do you normally motivate your employees? Reward program? Training and team building camp? All of these might take times and monetary investment. We suggested one of the faster and easier ways here is to play games and motivation sharing among the team before started to work. This method is useful especially you have many outlets which you do not have time to visit all.

Why not set a fun and cheerful culture in your working environment. Let's your employees enjoy and get fun! It is especially important for those who are in sales. Positive and happy environment can help you to attract more happy customers in to your shop.