Effective Greeting and Approaching Skills

You only have 15 second to attract customer attention, what will you say and what will you do? A lot of retail sales person will said "Sir, can I help you?" The normal answer you will get will be "NO" unless the customer is really looking to buy or desperately wants information.

Therefore, how to greet and approach customer is an important skill for retail sales person to learn at the beginning of the retail selling process. Asking the right question can made a difference in the approaching stage. BTC Academy Sdn Bhd was sharing with the retail sales persons on four difference approaching skills for different situation such as social approach, product approach, service approach and combined approach.

JB region

Penang Region

KL Region